Preparing and serving takeaway drinks seems like a simple procedure until… rush hour begins! The line of coffee lovers is growing, competitors are working hard, so the barista is in a hurry and, sooner or later, even talented masters and recognized pros fail – an open lid, a leaky cup of coffee, damaged equipment, dirty customer clothes, and with it – a tarnished image of the coffee shop…
To avoid such a dramatic scenario, standards for the use of tea and coffee glasses and approved sets for hot and cold drinks are needed, which are repeated from order to order.
The basis of the set: a paper cup for the scenario
The first step to success is a decision – which paper coffee cups do you need! Not “universal”, but for your scenarios: hot, warm, delivery, cold drinks or milkshakes in glasses with a dome lid? It is worth first paying attention to the base – a paper cup, and only then – to the precise selection of all the elements of your set for each specific drink.
Lid – a critical point of quality
Most “accidents” in dispensing occur precisely because of the lids: they did not press down, the diameter did not fit, the lid was deformed, etc. That is why it is worth selecting the lids for the glasses immediately together with the glasses.
The secret of success – a standard dispensing set
In order for the staff not to engage in amateur activities and not to risk the good reputation of your business, develop a standard for dispensing for each drink:
- a glass of the required volume;
- a lid;
- a napkin;
- a stirrer/sugar – upon request;
- a holder – an offer if they take 2–4 drinks.
Holders should always be offered as an option – they often really save the client from an inevitable “accident”, which ultimately increases the level of trust and loyalty to your brand!
How to reduce the risk of coffee spillage and avoid stains on the client’s clothes and the reputation of the establishment
Three simple rules that work:
- the lid must fit exactly! In no case should it “almost fit” or “supposedly fit”!
- during rush hour, all accessories for paper cups should be prepared in advance in an amount corresponding to the number of cups and should be at hand;
- a separate area is allocated on the bar / counter / work surface for the barista to “close with a lid” and a categorical taboo on this procedure “in the air”.
Thus, disposable cups cease to be a weak point of the service.
Separately about delivery
Delivery scales the number of orders and at the same time increases the requirements: the drink goes on an adventure of its whole life and the weaknesses of the paper state are much easier to manifest. In addition to the classic and unbreakable rule that the lid fits tightly, it is extremely important to place the glass so that it does not deform in the package and the drink is not poured “to the brim”. No less important is the correct calculation of the amount of ice for cold drinks, because the client should receive exactly what he ordered.
Managers of the company “Future Cups” know exactly how to make delivery and payment for an order of paper cups fast and without any damage to the goods!
Try it and see for yourself!